Policies

Registration

Registrations are taken and confirmed on a first-come, first-served basis according to receipt of full payment or purchase order. Unpaid registrations without a purchase order will be cancelled after 30 days*. Purchase Orders will be invoiced upon receipt and invoices must be paid within 30 days of receipt. Purchase orders and checks should be made payable to: Educator Resources, Inc., 78 Brooks Road, New Canaan, CT 06840.

*The exception is our summer institute programs. We can not accept or hold spaces without PO after May 10, 2024 so orders will be cancelled on that date regardless of when they were received.

 

Minimum and Maximum Attendance

If any program is filled, please call our office to be placed on the waiting list.

A minimum attendance of 10 is required for any one-day pd webinar two-days prior to the event. In the event of a cancellation, the participant is only entitled to a refund of the registration fee.

A minimum attendance of 15 is required for summer institutes by May 24, 2024.  In the event of a cancellation, the participant is only entitled to a refund of the registration fee. Each virtual summer institute has a maximum enrollment of 45 for in-person summer institutes and 50 for virtual summer institutes. 

 

Substitutions and Cancellations

Substitutions are permissible up to seven days before an event, but you must notify Educator Resources, Inc. ("ERI") in writing by fax or postal mail.

Cancellations must be requested no later than:

November 15, 2024 for the Fall 2024 Learning & the Brain conference being held November 22-24, 2024.

February 14, 2025 for the Winter 2025 Learning & the Brain conference being held February 20-22, 2025.

April 18, 2025 for the Spring 2025 Learning & the Brain conference being held April 25-27, 2025.

Two days prior for a Saturday webinar.  

May 24, 2024 for the 2024 Summer Institutes.  Because of limited space, after May 24, cancellations are only accepted if a substitute can be found.

Because cancellations incur substantial administrative costs, we regret that it is necessary to charge a cancellation fee.

For the November 2024 Learning & the Brain Conference, the cancellation fee is $75 through September 27, 2023 and $150 through November 15, 2023.

For the February 2025 Learning & the Brain Conference, the cancellation fee is $75 through December 6, 2024 and $150 through February 14, 2025.

For the April 2025 Learning & the Brain Conference, the cancellation fee is $75 through March 7, 2025 and $150 through April 18, 2025.

For the 2024 Summer Virtual Institutes, the cancellation fee is $150 prior to May 24, 2024.  After May 24, cancellations are only accepted if a substitute can be found. If we are able to fill the spot, a cancellation less the $150 cancellation fee will be allowed.

For the 2024 Summer In-Person Institutes, the cancellation fee is $250 prior to May 24, 2024.  After May 24, cancellations are only accepted if a substitute can be found. If we are able to fill the spot, a cancellation less the $250 cancellation fee will be allowed.

For webinars, cancellations must be requested at least 2 days prior to the event.  There is a cancellation fee of $25 for the webinars.
 

COVID-19 Cancellation Policies


If you are unable to attend a conference due to a government restriction that prevents you from attending, you are eligible for a full refund. For example, if you live in Canada and, at the time of the conference, non-essential travel to the United States is banned, you would be eligibile for a full refund.

If you are legally able to attend a conference and decide to cancel due to COVID-19, our normal refund policies with cancellation fees would apply.  However, you can choose to rollover your registration fee to a future Learning & the Brain conference without any penalties.

If Learning & the Brain is forced to cancel a conference due to COVID-19 legal restrictions, you will also be eligible for a full refund.

Program Changes

Educator Resources, Inc. (ERI) reserves the right, without having to refund any monies to participants, to make changes in the conference or other event, in its program, schedule, workshops, sessions, events, location, and/or faculty should ERI, in its sole discretion, deem any such changes necessary or advisable. Similarly, ERI further reserves the right to cancel any workshops, sessions, events, credit courses, one-day seminars, summer institutes or a conference entirely, in which case ERI’s liability to participants shall be strictly limited to a refund of those fees. ERI, the Cooperating Organizations and Sponsors are not responsible for (nor do they necessarily endorse) the efficacy, accuracy or content of any recommendations, statements, research or other information provided at these events. 

 

Grievance Policy

Educator Resources, Inc. (ERI) is fully committed to conducting all activities at a high level of standard for continuing education for educators and clinicians. The monitoring and assessment of compliance with these standards is the responsibility of the CE Administrator in consultation with the Conference Director. Any concerns or issues about an event should be brought to the attention of our staff at the help desk during the event and/or sent to our Conference Director by writing, email, or fax after the conference.  

While ERI goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the event staff which require intervention and/or action on the part of the convention staff or an officer of ERI. This procedural description serves as a guideline for handling such grievances. 

If during an event, a participant complains about a given program, the help desk staff on duty will attempt to move the participant to a different program, if feasible. If it is either not possible to switch the participant to an alternative course, the participant is unsatisfied about being switched to another program or makes a complaint after the program is over, participants should direct their complaints to the Conference Director by mail, email, or fax stating the grievance. ERI’s Conference Director will contact the party to discuss the grievance and its remedy and work to come to a mutually satisfactory agreement with the party. If a resolution is not achieved, the grievance is escalated to the President of ERI who will work with the participant to find a final remedy for the grievance.

 

Equal Opportunity and Professional Conduct

Educator Resources, Inc. (ERI) is an equal opportunity employer. Our policy is to select staff members and faculty who will treat our attendees with respect without regard to religion, race, gender, sexual preference or identity, ethnic origin, disabilities, political leanings, etc.  Staff and faculty are expected to abide by this standard. The very purpose of our events is to have an open forum; discrimination of any kind would be antithetical to our purpose.